Store People & Service Leader — Inspire Exceptional Service

River Island Clothing Co.; Thurrock; On-site; GBP 27,000; Full time

Job summary

A popular retail fashion brand in Thurrock is seeking a People & Service Team Leader to enhance the customer experience and lead the store team. In this role, you will be responsible for creating an engaged environment, managing store operations, and driving performance through KPIs. Successful candidates will have previous retail experience, strong communication skills, and a passion for fashion. A commitment to customer service and team motivation is essential, along with a flexible approach to managing a fast-paced environment.

Benefits

50% staff discount

Financial wellbeing solutions

Generous bonus scheme

28 days paid holiday

Progression opportunities

Qualifications

• Previous experience in retail, preferably in a supervisor role.
• Passion for fashion and familiarity with latest trends.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver great service and model this throughout the store team.
• Create a diverse and inclusive environment.
• Drive store KPIs, including sales and stock loss.

Skills

Retail experience

Communication skills

Team motivation

Adaptability

Customer service

Job description

A popular retail fashion brand in Thurrock is seeking a People & Service Team Leader to enhance the customer experience and lead the store team. In this role, you will be responsible for creating an engaged environment, managing store operations, and driving performance through KPIs. Successful candidates will have previous retail experience, strong communication skills, and a passion for fashion. A commitment to customer service and team motivation is essential, along with a flexible approach to managing a fast-paced environment.