Retail People & Service Team Lead — Inspire Exceptional Service

River Island Clothing Co.; Sheffield; On-site; GBP 27,000; Full time

Job summary

A popular retail brand is looking for a People & Service Team Leader in Sheffield. This role involves leading a motivated team to enhance customer service and improve store operations. Candidates should possess retail experience and strong communication skills. Responsibilities include driving sales KPIs and fostering an inclusive team culture. The position offers a generous compensation package with various employee benefits, including a staff discount and progression opportunities.

Benefits

50% staff discount

Wellbeing solutions

Generous bonus scheme

28 days paid holiday

Qualifications

• Previous experience in retail, preferably in a supervisory role.
• Strong interpersonal skills to motivate the team.
• Proactive and able to thrive in fast-paced environments.

Responsibilities

• Deliver exceptional customer service and model this for the team.
• Create a diverse and inclusive environment for the store team.
• Drive store KPIs, including sales, stock loss, and customer satisfaction.

Skills

Retail experience

Strong communication skills

Team motivation

Adaptability

Job description

A popular retail brand is looking for a People & Service Team Leader in Sheffield. This role involves leading a motivated team to enhance customer service and improve store operations. Candidates should possess retail experience and strong communication skills. Responsibilities include driving sales KPIs and fostering an inclusive team culture. The position offers a generous compensation package with various employee benefits, including a staff discount and progression opportunities.