Retail People & Service Leader: Drive Team & Customer Experience

River Island Clothing Co.; Uxbridge; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading fashion retailer in Uxbridge is seeking a People & Service Manager to enhance the customer journey by leading a motivated team. This role emphasizes retail management, operational excellence, and customer service. Ideal candidates should possess strong communication skills and a passion for fashion while being able to work in a fast-paced environment. A solid track record in team leadership is essential for driving sales and ensuring compliance with health and safety standards. Competitive benefits and career progression are offered.

Benefits

50% staff discount

Wellbeing solutions

Progression opportunities

Generous bonus scheme

28 days paid holiday

Qualifications

• Hospitality management experience, especially in a retail setting.
• Emotional intelligence for team management.
• Ability to adapt to fast-paced environments.

Responsibilities

• Lead the store team to deliver exceptional customer service.
• Manage store operations and compliance with standards.
• Drive sales and performance KPIs with effective strategies.

Skills

Retail management experience

Strong communication skills

Team leadership

Problem-solving

Customer service focus

Job description

A leading fashion retailer in Uxbridge is seeking a People & Service Manager to enhance the customer journey by leading a motivated team. This role emphasizes retail management, operational excellence, and customer service. Ideal candidates should possess strong communication skills and a passion for fashion while being able to work in a fast-paced environment. A solid track record in team leadership is essential for driving sales and ensuring compliance with health and safety standards. Competitive benefits and career progression are offered.