Retail People & Service Lead — Elevate Customer Experience

River Island Clothing Co.; Milton Keynes; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading fashion retailer is seeking a People & Service Manager to enhance customer experiences and lead a motivated team in Milton Keynes. This role focuses on delivering exceptional service, fostering an inclusive environment, and achieving store KPIs. The ideal candidate will have retail management experience, excellent communication skills, and a passion for fashion. Competitive salary, generous employee discounts, and opportunities for progression are offered.

Benefits

50% staff discount

Bonus scheme

28 days paid holiday

Pension plan

Wellbeing solutions

Qualifications

• Previous experience in retail management, especially in customer service.
• Ability to connect with both customers and team members.
• Proven track record of developing and inspiring teams.

Responsibilities

• Deliver great service and role model this throughout the store.
• Create an inclusive and diverse environment.
• Manage store operations and drive sales performance.

Skills

Retail management experience

Strong communication skills

Customer service focus

Team leadership

Problem-solving

Adaptability

Job description

A leading fashion retailer is seeking a People & Service Manager to enhance customer experiences and lead a motivated team in Milton Keynes. This role focuses on delivering exceptional service, fostering an inclusive environment, and achieving store KPIs. The ideal candidate will have retail management experience, excellent communication skills, and a passion for fashion. Competitive salary, generous employee discounts, and opportunities for progression are offered.