Retail People & Service Leader - Elevate the Customer Experience

River Island Clothing Co.; Nottingham; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A leading fashion retailer is looking for an experienced People & Service Manager in Nottingham. The successful candidate will enhance the customer journey by developing a motivated team, ensuring excellent service standards, and driving sales and key performance indicators (KPIs). Ideal applicants should have a strong background in retail management, communication skills, and a passion for creating positive customer experiences. Expect a dynamic work environment with opportunities for career progression.

Benefits

50% staff discount

Wellbeing solutions and financial advice

Generous bonus scheme

28 days paid holiday

Support for diverse family setups

Qualifications

• Previous experience in retail management with a focus on customer service.
• Strong interpersonal skills to connect with customers and team members.
• Passion for fashion and positive shopping experience.

Responsibilities

• Deliver exceptional customer service and support team development.
• Manage store operations, including health & safety compliance.
• Analyze customer feedback and sales data to enhance store performance.

Skills

Retail management experience

Customer service focus

Strong communication skills

Team leadership

Problem-solving ability

Adaptability in fast-paced environment

Job description

A leading fashion retailer is looking for an experienced People & Service Manager in Nottingham. The successful candidate will enhance the customer journey by developing a motivated team, ensuring excellent service standards, and driving sales and key performance indicators (KPIs). Ideal applicants should have a strong background in retail management, communication skills, and a passion for creating positive customer experiences. Expect a dynamic work environment with opportunities for career progression.