People & Service Team Leader: Inspire Great Customer Journeys

River Island Clothing Co.; Trafford; On-site; GBP 27,000; Full time

Job summary

A popular fashion retail chain is seeking a People & Service Team Leader at Trafford Centre. You will support store operations, ensure exceptional customer service, and lead a motivated team. Ideal candidates will have prior retail experience, strong communication skills, and a passion for fashion. This full-time position includes a competitive salary, generous staff discounts, and opportunities for progression within a diverse team. Weekend work is expected.

Benefits

50% staff discount

Health and wellbeing benefits

Progression opportunities

Generous bonus scheme

28 days paid holiday

Qualifications

• Experience managing a diverse team in a retail environment.
• Passionate about fashion and aware of current trends.
• Ability to analyze customer feedback and sales data.

Responsibilities

• Deliver exceptional service and lead the store team.
• Support store operations and compliance with health and safety.
• Drive store KPIs including sales and stock loss.

Skills

Strong communication and interpersonal skills

Ability to motivate and inspire a team

Adaptability in a fast-paced environment

Education

Previous experience in retail, preferably in a supervisor role

Job description

A popular fashion retail chain is seeking a People & Service Team Leader at Trafford Centre. You will support store operations, ensure exceptional customer service, and lead a motivated team. Ideal candidates will have prior retail experience, strong communication skills, and a passion for fashion. This full-time position includes a competitive salary, generous staff discounts, and opportunities for progression within a diverse team. Weekend work is expected.