Head of Customer Growth & Strategic Accounts

InPost Ltd.; Greater London; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading delivery company in the UK is looking for a Head of Customer to join their Newstrade Commercial team. This role requires strong leadership in customer strategy, account management, and cross-functional collaboration to maximize customer experience and retention. Ideal candidates will have proven experience in customer success, strong financial and analytical skills, and the ability to thrive in a fast-paced environment. Benefits include a competitive pension scheme, life insurance, and employee assistance programs.

Benefits

Competitive Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Qualifications

• Experience in logistics, retail, or publishing distribution sectors preferred.
• Understanding of B2B customer management is crucial.
• Ability to manage complex customer relationships.

Responsibilities

• Lead customer strategy and performance across teams.
• Own strategic relationships to build long-term partnerships.
• Ensure forecasting of revenue and profitability.

Skills

Proven experience in senior customer success

Strong financial and analytical skills

Exceptional communication skills

Entrepreneurial mindset

Job description

A leading delivery company in the UK is looking for a Head of Customer to join their Newstrade Commercial team. This role requires strong leadership in customer strategy, account management, and cross-functional collaboration to maximize customer experience and retention. Ideal candidates will have proven experience in customer success, strong financial and analytical skills, and the ability to thrive in a fast-paced environment. Benefits include a competitive pension scheme, life insurance, and employee assistance programs.