Head of Customer Account Management – Hybrid Growth Leader

FISCAL Technologies; Reading; Hybrid; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading technology firm in Reading is seeking a Head of Customer Account Management to lead the CAM team. This leadership role involves driving revenue growth and establishing strategic partnerships while managing a talented team. Candidates should have over 7 years of experience in B2B SaaS, demonstrating success in expanding revenue streams and achieving high NRR targets. This position offers a competitive salary, a bonus, and the flexibility of a hybrid work model, contributing to the future of customer account management.

Benefits

Competitive salary

Bonus opportunity

Hybrid working model

Leadership development opportunities

Qualifications

• 7+ years in B2B SaaS or software with proven leadership experience.
• Demonstrated achievement of NRR targets above 105%.
• Ability to translate product features into quantified business value.

Responsibilities

• Lead the CAM team through a period of transformation.
• Implement systems and processes to protect and grow customer base.
• Drive revenue growth and lead cross-sell campaigns.

Skills

B2B SaaS experience

Leadership and team building

Customer outcomes focus

Data-driven decision making

Strategic thinking

Job description

A leading technology firm in Reading is seeking a Head of Customer Account Management to lead the CAM team. This leadership role involves driving revenue growth and establishing strategic partnerships while managing a talented team. Candidates should have over 7 years of experience in B2B SaaS, demonstrating success in expanding revenue streams and achieving high NRR targets. This position offers a competitive salary, a bonus, and the flexibility of a hybrid work model, contributing to the future of customer account management.