Customer Retention Specialist: Payment & Service

Neilson Financial Services Limited; United Kingdom; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A financial services company is seeking experienced Retention Agents to improve customer retention through effective communication and problem-solving. The successful candidates will handle inbound and outbound calls, discuss payment plans, and resolve customer issues with exceptional attention to detail. This role demands strong interpersonal skills and the ability to work under pressure. Candidates with experience in customer service and retention practices will thrive in this results-driven environment.

Qualifications

• Demonstrated ability to correspond verbally and in writing to high standards.
• Knowledge of practices and procedures in a retention-related environment.
• Ability to operate under pressure and meet deadlines.

Responsibilities

• Handle inbound and outbound calls to retain customers.
• Discuss and arrange payment plans and client requests.
• Record call notes for business documentation.
• Address customer complaints and concerns professionally.

Skills

Excellent communication skills

Attention to detail

Multitasking

Customer service skills

Problem-solving

Interpersonal skills

Intermediate computer skills

Tools

Microsoft Office

Job description

A financial services company is seeking experienced Retention Agents to improve customer retention through effective communication and problem-solving. The successful candidates will handle inbound and outbound calls, discuss payment plans, and resolve customer issues with exceptional attention to detail. This role demands strong interpersonal skills and the ability to work under pressure. Candidates with experience in customer service and retention practices will thrive in this results-driven environment.