Customer Retention & Upsell Specialist

Gigaclear plc; Abingdon; On-site; GBP 26,000 - GBP 41,000; Full time

Job summary

A leading broadband provider in the United Kingdom seeks a Customer Service representative to enhance customer retention and promote service upgrades. The ideal candidate will possess a customer service mindset and problem-solving skills, while working in an office environment. Offering a salary of £26,000 with OTE of £41,000, the position includes various benefits such as a generous pension plan, health initiatives, and flexible working arrangements.

Benefits

Generous employer pension

Health cash plan

25 days holiday plus bank holidays

Flexible working environment

Unlimited access to online training

Company funded social events

Qualifications

• Patience in handling customer queries.
• Experience in a customer service role is preferable.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Assist customers in recontracting and upgrading services.
• Collaborate with sales and marketing teams.
• Track customer orders and satisfaction.
• Handle inbound and outbound calls.
• Work occasional late shifts and on Saturdays.

Skills

Customer service mindset

Problem-solving abilities

Ability to build rapport

Willingness to learn broadband products

Job description

A leading broadband provider in the United Kingdom seeks a Customer Service representative to enhance customer retention and promote service upgrades. The ideal candidate will possess a customer service mindset and problem-solving skills, while working in an office environment. Offering a salary of £26,000 with OTE of £41,000, the position includes various benefits such as a generous pension plan, health initiatives, and flexible working arrangements.