Team Lead, Hire Desk & Customer Service

GAP Group; Preston; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading equipment hire provider in Preston is looking for a Customer Hire Desk Manager. In this role, you will lead a team of coordinators, ensuring effective customer service and resolution of queries. Ideal candidates will have experience in the equipment hire industry, strong managerial skills, and be highly organized. The position offers significant career growth and support from a family-run business known for its commitment to excellence and employee value.

Benefits

Generous holidays

Life Assurance

Health & Wellness Support

Qualifications

• Previous managerial experience in a fast-paced customer service role.
• Ability to build rapport with stakeholders.
• Experience with hire desk systems.

Responsibilities

• Monitor team performance to ensure customer requests are handled efficiently.
• Drive and motivate the team to meet objectives.
• Produce weekly reports for Senior Management.

Skills

Knowledge of equipment hire industry

Managerial experience

Organisational skills

PC literacy, especially MS Excel

Job description

A leading equipment hire provider in Preston is looking for a Customer Hire Desk Manager. In this role, you will lead a team of coordinators, ensuring effective customer service and resolution of queries. Ideal candidates will have experience in the equipment hire industry, strong managerial skills, and be highly organized. The position offers significant career growth and support from a family-run business known for its commitment to excellence and employee value.