Customer Success & Order Controller

Sunbelt Rentals; Nottingham; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading equipment rental provider in the UK is seeking a Hire Controller to deliver exceptional customer service and manage rental orders. The role involves engaging with customers through various channels and building strong relationships to enhance their experience. Ideal candidates have prior experience in customer service and possess strong communication skills. You will join a successful company offering a generous rewards package, including flexible holidays and employee support programs.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Great company pension scheme

Qualifications

• Proven experience in a Customer Service role, ideally with order/sales enquiries.
• Comfortable making decisions in line with company policies.
• Good level of computer literacy in MS Office packages.

Responsibilities

• Deliver best-in-class customer service and manage order processes.
• Communicate with customers via phone, email, and website.
• Engage with customers to build relationships and improve service.

Skills

Customer Service experience

Communication skills

Product knowledge development

Team collaboration

Computer literacy in MS Office

Job description

A leading equipment rental provider in the UK is seeking a Hire Controller to deliver exceptional customer service and manage rental orders. The role involves engaging with customers through various channels and building strong relationships to enhance their experience. Ideal candidates have prior experience in customer service and possess strong communication skills. You will join a successful company offering a generous rewards package, including flexible holidays and employee support programs.