Banking Customer Experience Advisor – Sudbury/Braintree

ISBAN - Grupo Santander; Braintree; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major financial institution in the UK is seeking a Customer Experience Advisor to work in a dynamic and varied environment across Sudbury and Braintree. This role involves assisting customers with transactions and queries, making a real impact on their experience. Ideal candidates will demonstrate outstanding customer service skills and the ability to communicate effectively. The position offers a competitive salary, generous holiday, and opportunities for personal and professional growth.

Benefits

Starting salary of £24,000

25 days’ holiday plus bank holidays

8% employer pension contribution

Voluntary healthcare benefits

Wellbeing support and benefits

Qualifications

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• Ability to communicate effectively with customers to truly understand their needs.
• Desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Build relationships and find solutions for customers.

Skills

Outstanding customer service

Effective communication

Effective team working

Adaptability to change

Job description

A major financial institution in the UK is seeking a Customer Experience Advisor to work in a dynamic and varied environment across Sudbury and Braintree. This role involves assisting customers with transactions and queries, making a real impact on their experience. Ideal candidates will demonstrate outstanding customer service skills and the ability to communicate effectively. The position offers a competitive salary, generous holiday, and opportunities for personal and professional growth.