University jobs in United Kingdom

In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention.

Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

Diagnoses and resolves IT-related issues effectively and efficiently.

Ensures that computers are delivered in a 'ready-to-use' condition for IT users.

Provides ad-hoc training to users on common IT issues and guides them through self-service tools.

Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).

Conducts regular inventory checks for relevant hardware.

Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.

Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.

Identifies and reports potential risks that could impact the quality of OSS services.

Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.

Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.

Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.

Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.

Formal qualification in IT completed from an accredited university or college, OR completed an apprenticeship in the field of IT.

Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in the local language and English.

Proactive and solution-oriented mindset

Demonstrates an ability to work independently and is self-driven

Legal authorization to work in the applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.