Conference and Banqueting Operations Coordinator

Hilton Worldwide, Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company seeks a Conference and Banqueting Operations Coordinator to manage set-ups and enhance guest experiences at their prestigious London location. The role involves welcoming guests, coordinating seating, and managing queries to ensure high-quality service. Candidates should be committed to customer satisfaction, flexible in handling different situations, and capable of working independently or as part of a team. Experience in the food and beverage industry is a plus.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Hospitality discounts for team members

Access to leadership programs

Career opportunities and wellbeing programmes

50% off in Hilton restaurants

Uniform provided

Free meals on shift

Qualifications

• Commitment to delivering high levels of customer service.
• Ability to respond to a range of different work situations.
• Ability to work independently or in teams.

Responsibilities

• Coordinate set-ups and seating for conferences and banquets.
• Manage guest queries and ensure a high-quality experience.
• Strive to meet departmental targets as part of the team.

Skills

Customer service

Flexibility

Teamwork

Job description

Job Description - Conference and Banqueting Operations Coordinator (HOT0C5VV)

Conference and Banqueting Operations Coordinator (HOT0C5VV)

Work Locations

London Hilton on Park Lane 22 Park Lane London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60 th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

A Conference and Banquet Operations Coordinator is responsible for coordinating set‑ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.

What will I be doing?

As a Conference and Banquet Operations Coordinator, you are responsible for coordinating set‑ups and seating as well as managing queries to deliver an excellent Guest and Member experience. You will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Welcome guests in a polite and friendly manner
• Coordinate seating for customers
• Up-sell with latest departmental incentives
• Manage Conference and Banquet set‑ups
• Ensure guests are billed accurately
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Strive to achieve departmental targets as part of the team
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Assist other departments wherever necessary and maintain good working relationships
• Be environmentally aware

What are we looking for?

A Conference and Banquet Operations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Food and Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.