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2,405

Service Delivery jobs in United States

First Line Support Engineer

Lester Aldridge LLP

City of London
On-site
GBP 28,000 - 35,000
30+ days ago
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Senior Power Systems Engineer

G4S

Cheltenham
On-site
GBP 55,000 - 60,000
30+ days ago

Customer Services Manager

Anthony Best Dynamics Limited.

Bradford-on-Avon
On-site
GBP 40,000 - 55,000
30+ days ago

Deputy Team Manager NEW Bolton Council Posted yesterday Bolton 46,142 to 50,269 Expires on 07[...]

Bolton Gin Company

Bolton
On-site
GBP 46,000 - 51,000
30+ days ago

Rooms Division Manager

Auberge Resorts, LLC

City of London
On-site
GBP 50,000 - 70,000
30+ days ago
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Lead Registered Dietitian | FT Days | Rochester General Hospital

Rochester Regional Health

Rochester
On-site
GBP 60,000 - 80,000
30+ days ago

Personal Tax Senior Manager (PT Hub Cardiff)

Azets Group

Cardiff
On-site
GBP 50,000 - 65,000
30+ days ago

Onsite Service Manager

MSC Industrial Supply Co.

Manchester
On-site
GBP 38,000 - 50,000
30 days ago
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Facilities Manager - East Midlands

Wearemapp

Birmingham
On-site
GBP 43,000 - 47,000
30+ days ago

Front of House Coordinator - Cardiff

Browne Jacobson LLP

Cardiff
On-site
GBP 22,000 - 28,000
30+ days ago

4 Nov 2025 BBBH61134 Associate Psychologist Up to 29970 per annum Belfast

Northern Ireland Water Limited

Belfast
On-site
GBP 30,000
30+ days ago

Registered Manager

Virtual Bridges, Inc.

Hemel Hempstead
On-site
GBP 50,000 - 55,000
30+ days ago

Operations Manager, York

Dubizzle Limited

York and North Yorkshire
Remote
GBP 30,000 - 32,000
30+ days ago

General Manager

Mears Group

Coatbridge
On-site
GBP 52,000 - 62,000
30+ days ago

Performance Data Analyst

DRPA Secure

United Kingdom
On-site
GBP 25,000 - 30,000
30+ days ago

Service Coordinator - BIRMINGHAM

ARROW Industrial Group

Birmingham
On-site
GBP 28,000
30+ days ago

Fire Alarm Service Engineer

UBT Pty

Coventry
On-site
GBP 80,000 - 100,000
30+ days ago

Support Officer

The Riverside Group

City of London
On-site
GBP 24,000 - 29,000
30+ days ago

ServiceNow Certified Technical Architect (CTA)

Brickendon Consulting Limited

Manchester
Hybrid
GBP 70,000 - 90,000
30 days ago

Service Desk Analyst

Hyundai Capital UK Ltd

Reigate
Hybrid
GBP 30,000 - 40,000
30 days ago

Head of Contracts Optical Express

Optical Express Group

Newcastle upon Tyne
On-site
GBP 125,000 - 150,000
30 days ago

Head of Contracts Optical Express

Optical Express Group

Liverpool
On-site
GBP 150,000 - 200,000
30 days ago

Head of Contracts Optical Express

Optical Express Group

Manchester
On-site
GBP 125,000 - 150,000
30 days ago

WAND Compliance Engineer

yorkshirewater.com

South Yorkshire
Hybrid
GBP 38,000 - 49,000
30+ days ago

Site Lead Pharmacist

Practice Plus Group

Ilford
On-site
GBP 56,000 - 66,000
30+ days ago

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First Line Support Engineer
Lester Aldridge LLP
City of London
On-site
GBP 28,000 - 35,000
Full time
30+ days ago

Job summary

A leading law firm in London is seeking a proactive 1st Line Support Engineer to deliver efficient IT support. You will be the first point of contact for users, resolving a wide range of technical issues while contributing to system improvements. Ideal candidates have strong desktop support skills, knowledge of Microsoft environments, and excellent customer service abilities. The role offers opportunities for ongoing professional development and a supportive work environment.

Benefits

22 days’ holiday plus bank holidays
Pension scheme and life assurance
Access to flexible benefits
Ongoing professional training

Qualifications

  • Experience delivering front-line IT support.
  • Strong knowledge of desktop support including Windows 10.
  • Understanding Microsoft Server environments (2016+).
  • Familiarity with Active Directory, Group Policy, and DNS.

Responsibilities

  • Providing 1st line IT support and resolving issues.
  • Installing and configuring laptops and desktops.
  • Setting up company mobile devices.
  • Monitoring internal networks and addressing potential issues.

Skills

Customer service skills
Problem-solving skills
Technical knowledge of desktop support
Windows 10 support
Active Directory
Familiarity with Microsoft 365
Time management skills
Team player

Tools

VMware
Microsoft 365
Azure
Job description

We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team in London.

This is a fantastic opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users.

About the Role

As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries, providing professional and responsive assistance to Partners, fee earners, and business support teams. You’ll handle a wide range of technical issues, from troubleshooting hardware and software to configuring devices and maintaining infrastructure systems.

Working as part of a collaborative and knowledgeable IT team, you’ll help maintain a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices.

Your Responsibilities Will Include
  • Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs.
  • Installing, configuring, and maintaining laptops, desktops, and related peripherals.
  • Setting up and supporting company mobile devices.
  • Investigating, resolving, and escalating incidents as required.
  • Ensuring all incidents are logged accurately and managed through to resolution.
  • Monitoring internal networks, infrastructure, and hosting systems, identifying and addressing potential issues before they impact service.
  • Supporting the implementation and delivery of IT improvement projects.
  • Taking proactive action on information security matters in collaboration with the Service Desk Team Leader.
  • Implementing changes following IT change management procedures.
  • Providing advice and guidance to users on IT products, services, and best practices.
  • Performing regular maintenance tasks and ensuring compliance with firm-wide procedures and security standards.
  • Adhering to Health and Safety policies and promoting best practice in all aspects of IT service delivery.
What We’re Looking For
  • Experience working in an IT service environment delivering front-line support.
  • Strong technical knowledge of desktop support, including Windows 10 and related hardware.
  • Understanding of Microsoft Server environments (2016+).
  • Familiarity with Active Directory, Group Policy, DHCP, DNS, and system administration.
  • Experience supporting Microsoft 365, Azure, and Office applications (Word, Excel, PowerPoint, Outlook).
  • Knowledge of VMware or similar virtualisation technologies.
  • Awareness of antivirus procedures, IT security, and change management processes.
  • Excellent customer service and communication skills, with a calm and professional approach.
  • Strong problem-solving and troubleshooting skills, with the ability to work logically and efficiently.
  • Good organisational and time management skills, with the ability to prioritise tasks effectively.
  • A collaborative and adaptable team player, keen to learn and contribute to continuous improvement.
What We Offer
  • 22 days’ holiday plus bank holidays (increasing with length of service).
  • Pension scheme and life assurance.
  • Access to flexible benefits.
  • Ongoing professional training and development opportunities.
  • A supportive, inclusive, and technology-driven working environment.

If you’re an enthusiastic IT professional with a passion for problem-solving and delivering excellent service, we’d love to hear from you.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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