ServiceNow Certified Technical Architect (CTA)

Brickendon Consulting Limited; Manchester, Leeds, Lancashire; Hybrid; GBP 70,000 - 90,000; Part time

Job summary

An award-winning management consultancy in the UK is seeking a ServiceNow Certified Technical Architect to lead design and governance for the ServiceNow Platform. This mid-senior level role requires significant experience in ServiceNow solutions, a collaborative approach within Agile teams, and strong stakeholder management. The position is hybrid based in Manchester, Leeds, or Blackpool, with a focus on architectural strategy across multiple modules.

Qualifications

• At least 5 years of experience with ServiceNow platform solutions.
• Proven track record of working in hybrid environments.
• Strong stakeholder engagement and governance documentation skills.

Responsibilities

• Lead alignment of IRM Entity Hierarchy with Common Service Data Model.
• Define integration pattern for transitioning ServiceNow user access.
• Architect secure provisioning models for ServiceNow APIs.
• Support the expansion and adoption of Strategic Portfolio Management.
• Engage and present design recommendations in governance forums.

Skills

Proven experience designing and implementing ServiceNow solutions

SME-level knowledge across ServiceNow core platform and ITSM modules

Strong background in integration frameworks

Experience with CSDM, IRM, HRSD, SPM

Strong influencing skills

Excellent communication and documentation capabilities

Job description

ServiceNow Certified Technical Architect (CTA)

Brickendon is an award winning management and technology consultancy. We specialize in delivering complex transformational change for our clients in highly regulated industries like banking, insurance, and fintech.

• Strategy & Advisory
• AI & Data
• Business Consulting and
• Digital & Technology

We were founded in London in 2010. We have grown rapidly generating more than a quarter of a billion dollars of sales and now we have offices across the UK, Europe, the US, the UAE and India.

We have delivered projects for some of the world’s largest firms in financial services, governments, and leading fintechs and startups, including JP Morgan, HSBC, Deutsche Bank and Rolls Royce.

We are seeking an experienced ServiceNow Certified Technical Architect (CTA) for our Client to support the ServiceNow Platform Engineering and Live Operations function. The architect will lead technical design, governance, and architectural strategy across multiple ServiceNow modules, ensuring alignment with enterprise data models, integration standards, and secure patterns. The position is highly collaborative requiring strong stakeholder influence, documentation delivery, and solution leadership within an Agile digital delivery environment.

📍 Location: Manchester, Leeds or Blackpool (Hybrid – 60% on-site over 4 weeks, non-negotiable)

🔒 Security Clearance: SC Clearance preferred (or eligible for SC)

Scope of Work

• Lead alignment of IRM Entity Hierarchy with Common Service Data Model (CSDM)
• Define integration pattern for transitioning ServiceNow user access to zScaler
• Architect secure provisioning models for ServiceNow APIs (authentication, access control, risk assessment)
• Support the expansion and adoption of Strategic Portfolio Management (SPM) across the organisation
• Design the HRSD Complex Case architecture using OOB capabilities, documentation and DPIA considerations
• Produce design artefacts, risk assessments, DA packs, engineering patterns, and governance documentation
• Engage and present design recommendations in governance forums and Design Authority boards
• Work closely with engineering, product, delivery and security stakeholders

Essential Experience & Skills

• Proven experience designing and implementing ServiceNow solutions across multi-datacentre or cloud environments
• SME-level knowledge across ServiceNow core platform and ITSM modules
• Strong background in integration frameworks, API security, authentication, and platform governance
• Experience working with CSDM, IRM, HRSD, SPM and API design patterns
• Strong influencing skills, able to challenge and guide technical governance meetings
• Excellent communication and documentation capabilities

Nice-to-Have Skills

• Experience facilitating discovery workshops and defining use cases for ServiceNow products and modules
• Designing and documenting integration solutions between ServiceNow and external enterprise platforms
• Ability to lead production of high-level architecture, design patterns and technology governance artefacts
• Collaborative engagement with wider service delivery teams blending technical, leadership, and interpersonal skills

Work Setting

• Hybrid working with 60% mandatory on-site presence (Manchester, Leeds, Blackpool)
• SC Clearance required or candidate must be eligible
• Works within existing ServiceNow Platform Engineering team (product managers, delivery squads, engineers)
• Time-and-materials engagement, governed under Digital Outcomes 6 (RM1043.8)

Ideal Candidate Profile

• Strong communicator who can steer technical direction visually and persuasively
• Architect with governance mindset – documentation, standards, approval controls
• Comfortable delivering in Agile, multi-disciplinary digital teams
• Able to work independently and embed architectural discipline into live operations

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Finance

Industries

IT Services and IT Consulting