Front of House Coordinator - Cardiff

Browne Jacobson LLP; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading law firm in Cardiff is seeking a Front of House Co-ordinator to join their team. Your role will involve delivering exceptional client service, managing reception tasks, overseeing the team in the absence of the manager, and supporting various administrative and operational functions. The ideal candidate will have experience in hospitality or retail, strong problem-solving skills, and the ability to work collaboratively. This position offers an exciting opportunity to make a positive impact in a dynamic environment.

Qualifications

• Confident interacting with a variety of people in-person, via telephone, and email.
• Experience of working in a reception, hospitality, or luxury retail environment.
• Able to apply problem-solving skills on a regular basis.
• Proactive and forward-thinking with a keen eye for detail.
• Organised, able to multi-task and prioritise.
• Can work collaboratively in a team environment but also able to work independently.
• Self-motivated and level-headed with a resilient and positive outlook.

Responsibilities

• Meeting and greeting all visitors upon arrival, delivering exceptional client service.
• Answering queries and liaising with clients, stakeholders, and suppliers.
• Leading by example in delivering a 5-star service.
• Overseeing the client suite and FOH team in absence of the FOH Manager.
• Ensuring all meeting equipment is in working order for required meetings.
• Placing orders for stock, stationery, and catering.

Skills

Confident interacting with people

Experience in reception, hospitality, or luxury retail

Problem solving skills

Proactive and forward-thinking

Organised and able to multi-task

Collaborative work ethic

Self-motivated and level-headed

Job description

Browne Jacobson are looking for a Co-ordinator to join our Front of House team, delivering exceptional service to our clients and stakeholders. The Front of House Co-ordinator will work within the Client & Marketing (C&M) department, which includes Business Development, Bids, Marketing, Client Relationships, Events & Front of House.

The Front of House (FOH) team are frequently the first impression of the wider business and its values for stakeholder and clients alike.

What does the role actually involve?

Client service & reception

• Meeting and greeting all visitors upon arrival, delivering exceptional client service and providing a lasting positive impression of Browne Jacobson.
• Answering queries, responding to requests and liaising with clients, stakeholders and suppliers in-person and also via email and telephone.
• Leading by example in delivering a 5-star service to all suite users.
• Upholding strong relationships with our stakeholders across the firm.
• Daily management of the reception inbox.
• Setting up the meeting rooms in accordance with organisers’ requirements and in line with Browne Jacobson brand standards, refreshing as required and promptly clearing and restoring the room afterwards.
• Assisting with the organisation and delivery of meetings and events. Which includes preparing, refreshing as required and promptly clearing and restoring the room afterwards.
• Serving of food and beverage requirements for all meetings and events and promptly clearing down afterwards.

Technical & equipment management

• Ensuring all meeting equipment (AV/VC) is in working order and set up for all required meetings. Training will be given to allow you to operate our tech and be comfortable troubleshooting.
• Keeping up to date with tech developments and customer service delivery in the industry and share ideas with the FOH Manager with an aim to incorporate them into the current offering and continuously improve the FOH service.

Administrative & operational support

• Placing orders for stock, stationery and catering etc.
• Budget awareness and stock management.
• Reporting any tasks relating to the building, cleaning and security etc. and seeing through to resolution.
• Adhering to all relevant legislation.

Team leadership & coordination

• Overseeing the client suite and FOH team in the absence of the FOH Manager.
• Arranging shift patterns in-line with suite activity.
• Having a continuous improvement and 'one team' approach to FOH. Flagging issues and making suggestions for improvement to the FOH Manager.
• Supporting the wider C&M team as and when required.

Travel & flexibility

• Travelling to other client suites to work alongside other Front of House team colleagues and provide cover at other suites if needed. Travel and accommodation, if relevant, will be booked for you.
• Any other duties commensurate with the post whenever necessary.

As part of the Front of House team, you would be expected to have the following skills and experience:

• Confident interacting with a variety of people in-person, via telephone and email.
• Experience of working in a reception, hospitality, or luxury retail environment.
• Able to apply problem solving skills on a regular basis.
• Proactive and forward thinking with a keen eye for detail.
• Organised, able to multi-task and prioritise.
• Can work collaboratively in a team environment but also able to work independently.
• Self-motivated and level-headed with a resilient and positive outlook.