Service Coordinator - BIRMINGHAM

ARROW Industrial Group; Birmingham; On-site; GBP 28,000; Full time

Job summary

A leading industrial solutions provider in Birmingham is seeking an Administrator to manage customer service and coordinate sales activities. The role involves providing administrative support, responding to enquiries, and maintaining service level agreements. Ideal candidates will have experience in service delivery coordination and possess strong communication skills. A competitive salary and company benefits are offered.

Benefits

22 days starting holidays plus bank holidays

Westfield Health Cashback Scheme

Paid birthday off

3% Employer Pension contributions

Employee recommendation schemes

Qualifications

• Proven experience in planning or coordinating field-based service delivery.
• Consistent record of reliability and commitment to professional development.
• Excellent attention to detail in both numerical and written work.

Responsibilities

• Provide administrative support to engineers.
• Respond to enquiries and manage activities like quotations and orders.
• Maintain understanding of customer-specific SLAs and KPIs.

Skills

Planning or coordinating service delivery

Attention to detail

Professional communication skills

Customer service skills

Proficient in Microsoft Office

Experience with SAP Business One

Knowledge of industrial door industry

Flexibility and adaptability

Tools

SAP Business One

BigChange Jobwatch software

Microsoft Office

Job description

Basic Salary up to £28k per year plus company benefits

Office based role from our Birmingham location

Arrow Industrial Group has grown since 1986 to become a specialist in the industry. Providing security to customers nationwide and offering a solution forward experience to all. Arrow are one of the UK’s leading providers of industrial doors, automatic entrance doors, loading bays, gates, and barriers.

Our products include commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire shutters/smoke curtains and other types of automatic gates and barriers.

This position will take responsibility for managing inbound calls, emails and queries to ensure we provide our customers with excellent service by effectively coordinating sales and operational service delivery activities in the south.

Role & Responsibilities

• Provide administrative support to engineers, ensuring customers are kept fully informed at all times.
• Respond to enquiries and manage activities such as surveys, quotations, orders, purchasing, scheduling engineer visits, and invoicing.
• Maintain a strong understanding of customer-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Demonstrate strong commercial awareness, supporting the RBC in achieving business targets and goals.
• Maintain office systems, including effective data management and filing.

Skills and Experience

• Proven experience in planning or coordinating field-based service delivery.
• A consistent record of reliability and commitment to professional development.
• Excellent attention to detail in both numerical and written work.
• Professional, friendly, and confident communication skills.
• Highly motivated, proactive, and solution-focused with strong customer service skills.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Experience using SAP Business One and/or BigChange Jobwatch software (advantageous).
• Working knowledge of the industrial door industry (particularly beneficial).
• Exceptional attention to detail and accuracy.
• Flexibility and adaptability to manage a range of tasks effectively.
• Ability to exemplify our core values of reliability, integrity, proactivity, and innovation.

What We Offer

• Basic Salary up to £28,000 per year
• Starting holidays of 22 days per year plus bank holidays (holidays increase with service)
• Westfield Health Cashback Scheme including rewards discount scheme and gym discounts
• Paid birthday’s off each year
• 3% Employer Pension contributions
• Employee recommendation schemes available to reward great colleagues

If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies

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Arrow is the UK’s leading independent industrial door supplier.

Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications.

1 Park Mill Way
Clayton West
Huddersfield
HD8 9XJ