Representative jobs in United Kingdom
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Customer Service Representative
Job summary
A customer service recruitment agency is seeking a Customer Service Representative based in Hythe, Kent. This role requires managing accounts across a defined territory and delivering exceptional service. Key responsibilities include client relationship management and regular overseas travel. Proven experience in customer service and account management is essential. This full-time position offers a competitive salary between £30,000 and £35,000 per annum, depending on experience.
Qualifications
- Proven customer service experience with strong interpersonal and communication skills.
- Experience managing accounts or client relationships (B2B).
- Demonstrated ability to identify and develop opportunities to grow accounts.
Responsibilities
- Manage a portfolio of accounts within a designated territory.
- Provide high-quality customer service to resolve issues and ensure satisfaction.
- Regularly visit clients overseas for relationship building and reviews.
Skills
Job Title: Customer Service Representative
Location: Lympne, Kent
Salary: £30,000 - £35,000 per annum (dependent on experience)
Job Type: Full time/permanent (with European travel approx. once every other month)
We are looking for a Customer Service Representative to manage accounts across a defined geographical territory, deliver exceptional service, and build strong long-term relationships with clients. This role combines excellent customer service with strategic account management and requires regular overseas travel to visit clients.
- Manage a portfolio of accounts within a designated territory, acting as the main point of contact for clients.
- Provide responsive, high-quality customer service to resolve issues, answer queries, and ensure client satisfaction.
- Regularly visit clients overseas to build and maintain relationships, conduct reviews, and address needs in person.
- Identify opportunities to grow accounts through up sell, cross-sell, or expanded service offerings and work with internal teams to implement growth plans.
- Monitor account performance, maintain accurate records, and prepare reports on client activity and opportunities.
- Coordinate with sales, operations, and support teams to ensure seamless delivery and customer experience.
- Proven customer service experience with strong interpersonal and communication skills.
- Experience managing accounts or client relationships (B2B)
- Demonstrated ability to identify and develop opportunities to grow accounts.
- Willingness and ability to travel overseas regularly to meet clients in person.
- Strong organisational skills, attention to detail, and the ability to manage competing priorities.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.