Customer Support Representative I

Freudenberg Group; Port Talbot; On-site; GBP 21,000 - 30,000; Full time

Job summary

A leading technology group is seeking a Customer Support Representative in Port Talbot. In this full-time role, you will resolve customer inquiries and complaints effectively and provide knowledgeable product and service information. The ideal candidate will have strong skills in building customer relationships and formal training or relevant work experience. Join this innovative company and contribute to its commitment to quality and customer satisfaction.

Qualifications

• Demonstrated skill in resolving customer complaints fairly and effectively.
• Ability to provide comprehensive product and service information to customers.
• Experience in building and maintaining strong customer relationships.

Responsibilities

• Resolve customer inquiries and complaints fairly and effectively.
• Provide product and service information to customers.
• Assist in developing improvement plans based on customer feedback.

Skills

Customer inquiry resolution

Strong relationship building

Product and service knowledge

Education

Formal training or work experience

Job description

Customer Support Representative I page is loaded## Customer Support Representative Ilocations: Port Talbottime type: Full timeposted on: Posted Todayjob requisition id: R\_00094010**Working at Freudenberg: We will wow your world!**# Responsibilities:• Resolves customer inquiries and complaints fairly and effectively • Provides product and service information to customers • Builds and maintains strong relationships with customers to gain an understanding of customer needs • Assist in the development of improvement plans and programs in response to customer feedback. • Cooperation with Quality Management & Planning to ensure new products are set up in the system • Ensures correctness and completeness in cooperation with local entities and customers# Qualifications:* Has skills developed through formal training or work experienceThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Flow Technologies Ltd.locations: Port Talbottime type: Full timeposted on: Posted 29 Days Ago**Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.**Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.