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Business Relationship Manager
Job summary
A leading property management company is seeking a Business Relationship Manager to act as the liaison between IT operations and stakeholders. This role requires strong business partnering skills and an understanding of IT operations. The position supports change initiatives and aligns IT strategies with business needs in a hybrid work environment based in London. The ideal candidate has expertise in stakeholder engagement and project delivery.
Benefits
Qualifications
- Experience in business partnering or service delivery in technology-driven environments.
- Strong interpersonal and communication skills.
- Ability to manage multiple priorities.
Responsibilities
- Act as the primary liaison between IT and OpCos.
- Build strong relationships with stakeholders.
- Monitor delivery progress and align with timelines.
Skills
Tools
We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation, and Odevo is at the forefront of this transformation.
Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.
We deliver our property management services with custom-developed software to simplify living and make life easier for property owners, association boards, residents, and very importantly, our own property management professionals.
To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale.
Position: Business Relationship Manager
Company: Odevo UK
Location: Hybrid – London/ UK based Offices
Working Hours: Monday to Friday 37.5 hours a week
Salary: Not just competitive but tailored to your experience and expertise.
Contract: Permanent
Our package includes 25 days of annual leave, in addition to public holidays, private healthcare, pension contributions, a discretionary bonus, staff discounts, and more.
As a Business Relationship Manager, you will act as the single point of contact between IT Operations, Product Support, Project Teams, and our OpCos. You will champion the voice of the customer, ensuring that feedback, priorities, and business requirements are understood and actioned across IT.
This role is central to creating strong, strategic partnerships between IT and the business, maintaining forward looking roadmaps, supporting change initiatives, tracking IT spend, and advising OpCo leadership on technology capabilities and improvements. You will bring clarity, alignment, and structure to how each OpCo engages with IT, ensuring a seamless and collaborative experience.
- Act as the primary liaison between IT Operations, Product Support, Project Teams, and OpCos
- Represent OpCo needs within IT, ensuring their feedback is clearly communicated and prioritised
- Build strong, trusted relationships with stakeholders across all OpCos
- Facilitate regular engagement sessions and feedback loops
- Translate business needs into actionable insights for IT and Product teams
- Maintain tailored IT and product roadmaps for each OpCo, aligned to Odevo’s strategy
- Monitor delivery progress and ensure alignment with priorities and timelines
- Support change management and communication for IT initiatives
- Identify and escalate risks affecting OpCo satisfaction or delivery
- Provide consolidated visibility of group-wide IT and product roadmaps
- Track and report IT spend related to OpCo initiatives, supporting budgeting and transparency
- Act as an advisor to OpCo leadership on IT capabilities, service improvements, and strategic alignment
- Experience in business partnering, stakeholder engagement, or service delivery within IT or technology-driven environments
- Strong understanding of IT operations, product lifecycles, and project delivery
- Excellent communication and interpersonal skills, with the ability to influence at all levels
- Ability to manage competing priorities and align diverse teams
- Experience working in multi-entity or federated business structures is highly desirable
- Highly organised with strong attention to detail
- ITIL, Agile, or PRINCE2 certifications
- Experience with service management or roadmap planning tools
Ready for this incredible opportunity? Explore Odevo on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at 020 7702 0701 and mention the reference number "Ref #LI-EW1."
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.