Global IT Lead - Hotel Applications

Dorchester Hotel Ltd.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel group located in London is seeking a Global IT Lead for Hotel Applications. This role involves optimizing hotel technology solutions, maintaining various systems, and collaborating with different departments. Ideal candidates will have project management experience in hotel systems, strong communication skills, and proficiency with technologies like Opera PMS. Competitive benefits include complimentary stays, development opportunities, and social events.

Benefits

Complimentary stays at all hotels

50% off bars and restaurants

£750 Refer a friend bonus

World class development opportunities

Social events throughout the year

Free workday meals

Exclusive discount platform access

Season ticket loan and cycle to work scheme

Qualifications

• Experience in hotel operations and technology management.
• History of running projects with enforced processes and standards.
• Supervisory role in hotel operations.
• Communication skills to liaise effectively with stakeholders.

Responsibilities

• Conduit between corporate office and hotels to optimize solutions.
• Maintain and support multi-property environment systems.
• Coordinate project implementation with internal stakeholders.
• Develop and maintain security standards and SOPs for applications.
• Handle hotel application issue escalations and approvals.

Skills

Project management

Implementation of hotel technology systems

Testing and assessment

Advanced knowledge of Opera PMS

Verbal and written communication skills in English

Tools

Opera PMS

Oracle Simphony POS

Microsoft Dynamics CRM

SynXis CRS

Job description

Menu Careers website DORCHESTER COLLECTION

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2025-5933

Hotel

Dorchester Collection

Division & Department

Corporate Office - Information Technology

Job Title

Global IT Lead - Hotel Applications

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as the Global IT Lead – Hotel Applications, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As the Global IT Lead – Hotel Applications at our corporate office, here are just some of the great benefits you will receive:

• Complimentary stays and employee rate with breakfast included in all 10 Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 Refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year
• Free workday meals in the form of a pre‑paid lunch card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Season ticket loan and cycle to work scheme

What you'll do

This role is based in Dorchester Collection Corporate Office, London – there may be an opportunity and requirement to travel to different sites in London and overseas if required.

• Using your previous experience in Hotel Technology you will provide the conduit between the corporate office and the hotels to ensure all solutions are optimized and configured within Dorchester Collection standards whilst taking into consideration other related and connected systems. You will actively engage in project work associated with Dorchester Collection core central systems as well as maintain, support and improve said systems on an ongoing basis.
• You will be responsible for maintaining/supporting existing multi‑property environment of Opera PMS, Oracle Simphony POS, SynXis CRS, Microsoft Dynamics CRM, Trybe, Unifocus and other associated global systems.
• You’ll support the applications department with project implementation and coordination, and work with third parties and internal stakeholders to run test scripts to quality‑assure functionalities are delivered.
• Maintain and develop appropriate DC Global applications security standards and associated processes, and develop SOPs for system functionalities and guides in conjunction with other key business stakeholders.
• Support key Global applications version upgrades – functionality testing, implementation, introduce new functionalities, advise on functionality changes.
• Provide helpdesk escalation of hotel application issues including acting as first line reviewer/assessor of change requests and noting viability and impact before then seeking final approval.
• Raise and escalated P1 Hotel Application issues for the group and coordinate/update with key hotel stakeholders.
• The items shared are the essence of a day in the life of a Global IT Lead, but we’ll make sure you are provided with specifics on how we care for our hotels and corporate office.

What you'll bring

• Previous experience running projects as well enforcing processes, procedures and standards
• Previously demonstrated experience in implementing or maintaining central hotel technology based systems
• Experience in testing, assessment, and approval of upgrades in multi‑property environments
• You’ll have advanced knowledge of at least one of the following: Opera PMS, Opera Cloud PMS, Oracle Simphony POS, Microsoft Dynamics CRM and/or SynXis CRS
• Communication is what keeps our departments running perfectly. You have great verbal and written communication skills in English
• You’ve held a supervisory role in hotel operations and have experience of working directly with hotel technologies in a role where this was a significant responsibility.

Job Location

United Kingdom

Location

3rd Floor, 1 Knightsbridge SW1X 7LX London

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