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Hybrid Banking Customer Service Consultant (Training Provided)
Job summary
A leading building society is seeking Contact Centre Consultants to provide outstanding support to customers. This role involves handling inbound calls, guiding customers through online banking, and discussing various financial products. Successful candidates will receive extensive training to assist members effectively. Positioned in a hybrid work environment, the role emphasizes teamwork and customer-centric service. A commitment to customer satisfaction and strong communication skills are essential for success in this fast-paced role.
Benefits
Qualifications
- Customer service background is preferred.
- Confidence in phone communication.
- Ability to work in a fast-paced environment.
Responsibilities
- Handle inbound calls to support members.
- Guide customers through online banking.
- Discuss products like mortgages, loans, and accounts.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.