Cafe Manager – Morrisons

Visitripon; Ripon; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading UK supermarket is seeking a Café Manager in Ripon to lead a team providing exceptional customer service. Responsibilities include managing department operations, developing team capabilities, and creating strong stakeholder relationships. Candidates should have prior experience in fast-paced environments, excellent communication skills, and a passion for customer service. Join us to help shape a positive cafe experience for our customers.

Qualifications

• Experience managing a team in a fast-paced environment.
• Great communication skills to share knowledge and best practices.
• Ability to build and maintain relationships with stakeholders.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Manage people routines including scheduling, absences, and performance.
• Build effective relationships with other operating departments.

Skills

Customer service

Team management

Communication

Adaptability

Job description

We Make Morrisons…from a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely we source & process most of the fresh food that we sell through our own manufacturing facilities.

We’re recruiting for a high performingCafé Managerto help our business to continue to grow and succeed.

Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service.

Reporting into the Store Manager, you will also:

• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
  Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
• Take a leadership role within the store
• Ensure resource is planned thoroughly

No doubt you’ll have shopped in our stores before, but why not take a look at some of the areas our customers don’t see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.

About you

Whether it’s previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.