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Greek-Speaking Incident Coordinator - Customer Support
Job summary
A leading credit reference agency is seeking a Customer Service Incident Coordinator (Greek Speaking) to join their team. This role involves screening clients for identity theft concerns, providing excellent customer service, and managing incident reports and expectations. Fluency in Greek and English is essential, along with experience in customer service. The position is remote but may require occasional in-person attendance for work-related events. The company offers a competitive benefits package, including generous leave and wellness programs.
Benefits
Qualifications
- Must be fluent in Greek and English (Written and Verbal).
- Experience in Customer Service.
Responsibilities
- Screen and interview clients by telephone to compile information regarding breach/fraud incidents.
- Examine and analyze information to determine severity of incidents.
- Provide professional and courteous customer service.
- Manage customer expectations and act as point of contact.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.