Greek-Speaking Incident Coordinator - Customer Support

Zip Hustle; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading credit reference agency is seeking a Customer Service Incident Coordinator (Greek Speaking) to join their team. This role involves screening clients for identity theft concerns, providing excellent customer service, and managing incident reports and expectations. Fluency in Greek and English is essential, along with experience in customer service. The position is remote but may require occasional in-person attendance for work-related events. The company offers a competitive benefits package, including generous leave and wellness programs.

Benefits

26 days’ annual leave + bank holidays

Global paid wellness days off

Private health care

Access to a contributory pension scheme

Qualifications

• Must be fluent in Greek and English (Written and Verbal).
• Experience in Customer Service.

Responsibilities

• Screen and interview clients by telephone to compile information regarding breach/fraud incidents.
• Examine and analyze information to determine severity of incidents.
• Provide professional and courteous customer service.
• Manage customer expectations and act as point of contact.

Skills

Fluent in Greek

Customer Service experience

Job description

A leading credit reference agency is seeking a Customer Service Incident Coordinator (Greek Speaking) to join their team. This role involves screening clients for identity theft concerns, providing excellent customer service, and managing incident reports and expectations. Fluency in Greek and English is essential, along with experience in customer service. The position is remote but may require occasional in-person attendance for work-related events. The company offers a competitive benefits package, including generous leave and wellness programs.