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Customer Service Specialist – MatchAwards | Remote (United Kingdom)
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Customer Service Specialist
Job summary
A growing company is seeking a Customer Service Specialist to enhance customer interactions and provide excellent support in a remote setting. The role requires problem-solving skills and offers competitive pay, bonuses, and commissions. Ideal candidates will have 1–3 years of customer service experience and strong communication skills, with opportunities for growth in a supportive workplace culture.
Benefits
Qualifications
- 1–3 years of experience in customer service or related field.
- Excellent phone manners and clear articulation.
- Ability to work in fast-paced environments.
Responsibilities
- Guide customers through account creation and platform features.
- Address customer inquiries via phone, email, and live chat.
- Provide detailed product, service, and pricing information.
- Collaborate with colleagues across departments.
Skills
- Job Title: Customer Service Specialist
- Employer: MatchAwards
- Location: Remote (United Kingdom)
- Salary: $47,600 – $61,600 per annum + Bonus & Commission
- Contract Type: Permanent
- Hours: Part‑Time
- Work Location: Remote
- Hiring Contact: Lisa Briggs, CFO @ AIT, Inc. & MatchAwards.com
MatchAwards is a growing company focused on delivering innovative solutions and exceptional customer experiences. The organisation values collaboration, problem‑solving, and customer satisfaction, offering employees a supportive and growth‑oriented environment.
The Customer Service Specialist will guide customers through account creation, address inquiries, and provide detailed product information. The role requires strong communication skills, multitasking ability, and a proactive approach to resolving customer issues.
- Guide customers through account creation, highlighting platform features and benefits
- Address customer inquiries and concerns via phone, email, and live chat
- Provide detailed information about products, services, and pricing
- Collaborate with colleagues across departments to resolve customer issues quickly and effectively
- 1–3 years of experience in customer service or related field
- Outstanding communication skills, including excellent phone manners and clear articulation
- Strong multitasking and organisational skills in fast‑paced environments
- Basic knowledge of cryptocurrencies (training provided)
- Competitive salary ($47,600 – $61,600/year)
- Bonus and commission opportunities
- Remote, flexible working arrangements
- Comprehensive training, including cryptocurrency knowledge
- Supportive and innovative workplace culture
MatchAwards is committed to diversity, inclusion, and fair recruitment practices. Applications are encouraged from candidates of all backgrounds.
Click here to Apply via the MatchAwards careers portal
Not specified – applications are reviewed on a rolling basis. Early applications are encouraged.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.