Customer Service Specialist – MatchAwards | Remote (United Kingdom)

School Result; Remote; GBP 36,000 - 47,000; Part time

Job summary

A growing company is seeking a Customer Service Specialist to enhance customer interactions and provide excellent support in a remote setting. The role requires problem-solving skills and offers competitive pay, bonuses, and commissions. Ideal candidates will have 1–3 years of customer service experience and strong communication skills, with opportunities for growth in a supportive workplace culture.

Benefits

Competitive salary

Bonus and commission opportunities

Flexible working arrangements

Comprehensive training

Supportive workplace culture

Qualifications

• 1–3 years of experience in customer service or related field.
• Excellent phone manners and clear articulation.
• Ability to work in fast-paced environments.

Responsibilities

• Guide customers through account creation and platform features.
• Address customer inquiries via phone, email, and live chat.
• Provide detailed product, service, and pricing information.
• Collaborate with colleagues across departments.

Skills

Outstanding communication skills

Multitasking abilities

Organisational skills

Basic knowledge of cryptocurrencies

Job description

Customer Service Specialist – MatchAwards | Remote (United Kingdom)

Job Overview

MatchAwards is seeking a Customer Service Specialist to join their remote team in the UK. This part‑time role is ideal for problem‑solvers who excel at enhancing customer interactions, providing empathetic support, and delivering excellent service. The position offers competitive pay, bonuses, and commissions, with opportunities to make a meaningful impact in a dynamic workplace.

Key Job Details

• Job Title: Customer Service Specialist
• Employer: MatchAwards
• Location: Remote (United Kingdom)
• Salary: $47,600 – $61,600 per annum + Bonus & Commission
• Contract Type: Permanent
• Hours: Part‑Time
• Work Location: Remote
• Hiring Contact: Lisa Briggs, CFO @ AIT, Inc. & MatchAwards.com

About the Employer

MatchAwards is a growing company focused on delivering innovative solutions and exceptional customer experiences. The organisation values collaboration, problem‑solving, and customer satisfaction, offering employees a supportive and growth‑oriented environment.

Role Overview

The Customer Service Specialist will guide customers through account creation, address inquiries, and provide detailed product information. The role requires strong communication skills, multitasking ability, and a proactive approach to resolving customer issues.

Key Responsibilities

• Guide customers through account creation, highlighting platform features and benefits
• Address customer inquiries and concerns via phone, email, and live chat
• Provide detailed information about products, services, and pricing
• Collaborate with colleagues across departments to resolve customer issues quickly and effectively

Required Skills and Experience

Essential

• 1–3 years of experience in customer service or related field
• Outstanding communication skills, including excellent phone manners and clear articulation
• Strong multitasking and organisational skills in fast‑paced environments
• Basic knowledge of cryptocurrencies (training provided)

What We Offer

• Competitive salary ($47,600 – $61,600/year)
• Bonus and commission opportunities
• Remote, flexible working arrangements
• Comprehensive training, including cryptocurrency knowledge
• Supportive and innovative workplace culture

Equal Opportunities

MatchAwards is committed to diversity, inclusion, and fair recruitment practices. Applications are encouraged from candidates of all backgrounds.

How to Apply

Click here to Apply via the MatchAwards careers portal

Application Deadline

Not specified – applications are reviewed on a rolling basis. Early applications are encouraged.