Jobs in Salford, United Kingdom

Job summary

A leading fintech company in the United Kingdom is seeking a Solutions Engineer to drive merchant success on our payment platform. You will partner with live merchants, troubleshoot technical issues, and collaborate with product teams to enhance capabilities. Ideal candidates will have experience in technical roles within payments or SaaS, strong communication skills, and a problem-solving mindset. This role offers competitive benefits and a remote-first culture.

Benefits

Qualifications

• Experience in a merchant-facing technical role, ideally in payments or SaaS.
• Strong understanding of APIs, webhooks, and SDKs, explaining technical flows.
• Proven ability to troubleshoot and resolve complex integration issues.
• Excellent communication and presentation skills for diverse audiences.
• Ability to manage multiple live accounts and projects.
• Collaborative attitude working with cross-functional teams.
• Curiosity to continuously improve merchant experience.
• Experience in a fast-paced, scaling environment.

Responsibilities

• Partner with Customer Success to support live merchant relationships.
• Act as a trusted advisor to merchants on payment setups.
• Troubleshoot complex issues with merchants’ tech teams.
• Lead technical deep dives and integration reviews.
• Collaborate with Product and Engineering teams for roadmap influence.
• Identify new payment methods to improve conversion.
• Manage multiple merchant relationships simultaneously.
• Create documentation and guides for merchants.