Technical Lead, Guardian Support (Remote)

Motorola Solutions Inc.; Remote; GBP 100,000 - 125,000; Full time

Job summary

A global communications technology company is looking for a Technical Lead to oversee the Guardian Support team. You will be responsible for maintaining exceptional customer service standards for emergency response providers. Ideal candidates have strong leadership skills and technical expertise, particularly with server technology and problem-solving. This role is primarily remote with occasional travel. Salary includes competitive benefits and opportunities for career development.

Benefits

Competitive salary and bonus schemes

25 days holiday plus bank holidays

Private medical insurance

Flexible working options

Enhanced maternity and paternity pay

Qualifications

• Previous team leadership or line management experience.
• Strong troubleshooting and problem-solving skills.
• Fundamental Knowledge of System Level Design.
• Ability to attain NPPV3 and SC clearance.

Responsibilities

• Manage the System Support function and workload.
• Grow the team through training and recruitment.
• Provide technical assistance and guidance.
• Drive improvements to enhance quality and time to resolve.

Skills

Team leadership

Troubleshooting

Strong communication

Problem-solving

Customer-facing experience

Education

Technical qualifications

Tools

Microsoft SQL

Microsoft Server

VOIP technology

Job description

A global communications technology company is looking for a Technical Lead to oversee the Guardian Support team. You will be responsible for maintaining exceptional customer service standards for emergency response providers. Ideal candidates have strong leadership skills and technical expertise, particularly with server technology and problem-solving. This role is primarily remote with occasional travel. Salary includes competitive benefits and opportunities for career development.