Jobs in Nottingham, United Kingdom
Senior CX Architect - Remote, Equity & Impact
Methodfi
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Applied Intuition Inc.
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FDR Law Limited
Commercial Account Executive - UK
Applied Intuition Inc.
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Baseload Originator: Renewable Generator Deals (Remote)
Methodfi
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Mesh-AI Limited
Sales Development Representative - Field Sales
Mesh-AI Limited
Senior Major & Complex Loss Director - HNW Claims
Davies
Remote Enterprise Account Executive – UK (AI/ML)
Methodfi
Remote GenAI Data Solutions Account Executive
Outsiders Fund
Financial Controller | Shape Strategy & Growth (UK GAAP)
AnaVation LLC
Lettings Partner: Build Your Flexible, High-Earning Business
Thelettingexperts
Letting Partner - Business Opportunity
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Senior Traffic Management Designer - Buildable TM Solutions
Kier Group plc
Senior CX Architect - Remote, Equity & Impact
Job summary
A leading energy solutions company in the UK is seeking a Senior Customer Experience Specialist. This role involves enhancing customer interactions, managing feedback loops, and collaborating across various teams to improve customer satisfaction. The ideal candidate has a strong background in customer support, excellent communication skills, and a problem-solving mindset. You'll play a vital role in shaping the customer experience as the company scales, ensuring every interaction is clear and thoughtful.
Benefits
Qualifications
- Proven experience in customer support or success roles in a fast-moving environment.
- Strong problem-solving mindset with actionable feedback skills.
- Excellent written and verbal communication skills.
Responsibilities
- Own the customer feedback loop to improve system performance.
- Handle customer queries with empathy and precision.
- Drive customer satisfaction and track actionable insights.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.