Senior CX Architect - Remote, Equity & Impact

Methodfi; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading energy solutions company in the UK is seeking a Senior Customer Experience Specialist. This role involves enhancing customer interactions, managing feedback loops, and collaborating across various teams to improve customer satisfaction. The ideal candidate has a strong background in customer support, excellent communication skills, and a problem-solving mindset. You'll play a vital role in shaping the customer experience as the company scales, ensuring every interaction is clear and thoughtful.

Benefits

Salary aligned to internal benchmarks

Stock options

25 days holiday plus public holidays

Remote first and flexible working

Home working budget

Wellbeing budget

Qualifications

• Proven experience in customer support or success roles in a fast-moving environment.
• Strong problem-solving mindset with actionable feedback skills.
• Excellent written and verbal communication skills.

Responsibilities

• Own the customer feedback loop to improve system performance.
• Handle customer queries with empathy and precision.
• Drive customer satisfaction and track actionable insights.

Skills

Customer support experience

Problem-solving

Excellent communication

Autonomy

Curiosity about systems

Cross-functional collaboration

Growth mindset

Job description

A leading energy solutions company in the UK is seeking a Senior Customer Experience Specialist. This role involves enhancing customer interactions, managing feedback loops, and collaborating across various teams to improve customer satisfaction. The ideal candidate has a strong background in customer support, excellent communication skills, and a problem-solving mindset. You'll play a vital role in shaping the customer experience as the company scales, ensuring every interaction is clear and thoughtful.