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Remote Customer Success Manager - Growth & Retention
Job summary
A leading software framework company in the United Kingdom is seeking a Customer Success Manager to enhance customer experiences and drive retention. The ideal candidate will build strong customer relationships, promote product adoption, and identify new opportunities. Qualifications include a technical degree and at least three years in a customer-facing role. This position offers remote working options, flexible time off, and a focus on career growth.
Benefits
Qualifications
- 3+ years of experience in a customer-facing role such as customer success or customer support.
- Experience working with on-premise solutions and embedded systems is preferred.
- Sales experience is a plus.
Responsibilities
- Build strong relationships with customers to foster product adoption.
- Identify new project opportunities within existing customers.
- Collaborate with internal teams to ensure customers have access to the latest solutions.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.