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Remote Digital Customer Success Partner – UK & DACH
Job summary
A dynamic technology firm is seeking a Customer Success Manager to support clients in their digital training strategy across UK and German markets. The role involves enhancing client relationships, ensuring contract renewals, and developing strategies to meet client KPIs. Ideal candidates should have at least 2 years experience in Customer Success, fluent English and German, and an interest in the digital and education sectors. This position offers a flexible work-from-home policy throughout the UK.
Benefits
Qualifications
- At least 2 years experience in a Customer Success position, ideally in the SaaS-industry.
- Fluent proficiency in English and German.
- Proactive and prefer working in a results-oriented culture.
- Capability to prioritize and manage a large portfolio of clients.
- Ability to express your ideas through data in a clear and concise manner, both in writing and orally.
- Strong interest for the digital industry, education and e-learning in particular.
Responsibilities
- Support clients in their digital training strategy through the 360Learning platform.
- Lead the setup and support for clients during the launch of their new learning software.
- Coordinate resources to ensure contract renewals.
- Work closely with account management team to achieve client KPIs.
- Define the learning transformation roadmap with clients.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.