Remote Digital Customer Success Partner – UK & DACH

AnaVation LLC; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic technology firm is seeking a Customer Success Manager to support clients in their digital training strategy across UK and German markets. The role involves enhancing client relationships, ensuring contract renewals, and developing strategies to meet client KPIs. Ideal candidates should have at least 2 years experience in Customer Success, fluent English and German, and an interest in the digital and education sectors. This position offers a flexible work-from-home policy throughout the UK.

Benefits

Compensation package includes base salary and equity

Health benefits including medical, vision, and dental

Flexible working hours

Employee Care Line support

Diversity and Inclusion initiatives

Qualifications

• At least 2 years experience in a Customer Success position, ideally in the SaaS-industry.
• Fluent proficiency in English and German.
• Proactive and prefer working in a results-oriented culture.
• Capability to prioritize and manage a large portfolio of clients.
• Ability to express your ideas through data in a clear and concise manner, both in writing and orally.
• Strong interest for the digital industry, education and e-learning in particular.

Responsibilities

• Support clients in their digital training strategy through the 360Learning platform.
• Lead the setup and support for clients during the launch of their new learning software.
• Coordinate resources to ensure contract renewals.
• Work closely with account management team to achieve client KPIs.
• Define the learning transformation roadmap with clients.

Skills

Customer Success experience (2+ years)

Fluent in English and German

Proactive approach

Results-oriented mindset

Portfolio management

Data-driven communication

Interest in digital industry

Job description

A dynamic technology firm is seeking a Customer Success Manager to support clients in their digital training strategy across UK and German markets. The role involves enhancing client relationships, ensuring contract renewals, and developing strategies to meet client KPIs. Ideal candidates should have at least 2 years experience in Customer Success, fluent English and German, and an interest in the digital and education sectors. This position offers a flexible work-from-home policy throughout the UK.