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Jobs in Belfast, United Kingdom

Customer Service Advisor 05 Jan 2026

Oakland Insurance

Belfast
On-site
GBP 40,000 - 60,000
15 days ago
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Language Tutor (Thai/Czech/Kurdish/Swahili/Albanian) — Flexible

Apprentus Ltd

Belfast
Hybrid
GBP 40,000 - 60,000
15 days ago

Language Teacher (Thai/Czech/Kurdish/Swahili/Albanian)

Apprentus Ltd

Belfast
Hybrid
GBP 40,000 - 60,000
15 days ago

Part-Time Purchase Ledger Clerk — Growth & Study Support

In Cork

Belfast
On-site
GBP 25,000 - 30,000
15 days ago

Part-time Purchase Ledger Clerk

In Cork

Belfast
On-site
GBP 25,000 - 30,000
15 days ago
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Brand Activation Manager (On Trade / Beer)

C&C Group Plc

Belfast
On-site
GBP 60,000 - 80,000
15 days ago

EUC Enablement & Adoption Strategy Analyst

Allstate Insurance Company

Belfast
On-site
GBP 35,000 - 45,000
15 days ago

A few days ago BBBH61841 Data Analyst (Temp) Up to 15.33 per hour + Hybrid Working Ballymena

Northern Ireland Water Limited

Belfast
Hybrid
GBP 29,000 - 37,000
15 days ago
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Data Analyst: Power BI Dashboards & Costing (Hybrid)

Northern Ireland Water Limited

Belfast
Hybrid
GBP 29,000 - 37,000
15 days ago

Shift Engineer

In Cork

Belfast
On-site
GBP 30,000 - 40,000
15 days ago

Electrical Shift Engineer - 12h Rotating Shift

In Cork

Belfast
On-site
GBP 30,000 - 40,000
15 days ago

Advocacy Officer — Right Support, Right Time (Remote/Hybrid)

Cedar Foundation

Belfast
Hybrid
GBP 60,000 - 80,000
15 days ago

HR Placement - 12 Month Fixed Term Contract

Tobermore Concrete Products Limited

Tobermore
On-site
GBP 10,000 - 40,000
6 days ago
Be an early applicant

Field Service Engineer – Waste Compactors & Balers (Travel)

Northampton Business Directory

United Kingdom
Remote
GBP 35,000 - 38,000
16 days ago

Field Service Engineer

Northampton Business Directory

United Kingdom
Remote
GBP 35,000 - 38,000
16 days ago

Bilingual Customer Care Specialist — English & Spanish

eTeacher Group Ltd.

United Kingdom
Remote
GBP 22,000 - 30,000
16 days ago

Customer Care Representative- Spanish & English

eTeacher Group Ltd.

United Kingdom
Remote
GBP 22,000 - 30,000
16 days ago

Remote Senior Account Manager: Grow Key Accounts

City Plumbing

United Kingdom
Remote
GBP 80,000 - 100,000
16 days ago

Senior Account Manager

City Plumbing

United Kingdom
Remote
GBP 80,000 - 100,000
16 days ago

Remote Operations Analyst (Transfers)

InvestEngine Limited

United Kingdom
Remote
GBP 60,000 - 80,000
16 days ago

Operations Analyst (Transfers)

InvestEngine Limited

United Kingdom
Remote
GBP 60,000 - 80,000
16 days ago

UK Tender Advisor — Flexible Growth Bid Specialist

RINA Piraeus Team

United Kingdom
Remote
GBP 40,000 - 50,000
16 days ago

UK Tender Advisor

RINA Piraeus Team

United Kingdom
Remote
GBP 40,000 - 50,000
16 days ago

Lettings Partner: Build Your Flexible, High-Earning Business

Thelettingexperts

United Kingdom
Remote
GBP 100,000 - 125,000
16 days ago

Letting Partner - Business Opportunity

Thelettingexperts

United Kingdom
Remote
GBP 100,000 - 125,000
16 days ago

Top job titles:

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Top companies:

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Customer Service Advisor 05 Jan 2026
Oakland Insurance
Belfast
On-site
GBP 40,000 - 60,000
Full time
15 days ago
Job description
  • To work within the Customer Services team responding to customer enquiries regarding new & existing policies in an appropriate manner.
  • To administer renewals within service standards.
  • To issue documentation within service standards.
  • To support the firm’s goals by demonstrating excellent customer service skills.

KNOWLEDGE & EXPERIENCE

  • Educated to GCSE standard including Maths and English or the UK equivalent.
  • Has undertaken (or is willing to undertake) relevant customer service and insurance training.
  • Good computer skills and knowledge of Microsoft Office, Outlook and internet.

SKILLS REQUIRED

  • Excellent telephone manner, customer service skills and the ability to work under pressure.
  • Ability to gather and analyse information from the customer.
  • Ability to identify and match the products available with customer requirements.
  • Ability to identify and respond appropriately to an individual customer’s level of understanding.
  • Ability to persuade and influence others.

EXPECTED BEHAVIOURS

  • Act in an honest and open manner at all times with both the customer and the firm in all matters.
  • Have a customer focused approach.
  • Ensure that business transactions are conducted in a way that is clear and straightforward.
  • Act with integrity by demonstrating fairness and impartiality.
  • Actively seek feedback from customers and report such feedback to the appropriate member of staff.

Accountabilities / Responsibilities

  • To take initial calls from customers regarding new business policies, midterm adjustments and existing policy renewals whilst working within the guidelines provided at all times.
  • To process and resolve customer requests in a polite and efficient manner.
  • To comply at all times with the requirements of the firm’s own procedures, the Financial Services and Markets Act 2000 and FSA regulations.
  • To be aware of, and to follow at all times, the firm’s policy on Treating Customers Fairly.
  • To be aware of, and to follow at all times, the firm’s standards of ethical behaviour.
  • To maintain professional competence by complying at all times with the Training and Competence procedures of the firm.
  • To maintain customer records accurately and securely, in accordance with firm’s own record keeping requirements and following data protection rules.
  • To support the department in administration duties and complete all supporting documentation in a timely, accurate and compliant manner.
  • Notify policy underwriters of any adjustments, calculate any premium changes.
  • To support the departmental Key Performance Indicators and sales targets as directed by the Senior Management Team.
  • To undertake all other duties as reasonably required and directed.
Apply Now

Full Name:

Email:

Phone:

Position applying for:

Address:

Street Address:

Town:

County:

Postcode:

Essential Criteria:

Have you achieved a C or above in GCSE level Maths & English?

Have you previous customer service experience?

Preferred Criteria:

Have previous insurance experience?

Have you any CII qualifications? (Please list or type No)

Please upload your CV

Please upload your Fair Employment Form

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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