EUC Enablement & Adoption Strategy Analyst

Allstate Insurance Company; Belfast; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance company in Northern Ireland is seeking a Service Analyst to enhance technology experiences for employees. The role involves developing go-to-market strategies, implementing change management processes, and improving service delivery. Ideal candidates will have 2 years' experience with change frameworks and Microsoft 365 tools, and must excel in documentation and feedback analysis. The company offers a generous benefits package and a flexible, people-first culture.

Benefits

Flexible benefits package

Access to world-class learning platforms

Clear career paths

Flexible working options

Qualifications

• 2 years of experience with change frameworks (ADKAR, Prosci) and adoption strategies.
• 2 years of experience in creating structured documentation and adoption strategies.
• 2 years of experience with Microsoft 365 tools like Teams and SharePoint.

Responsibilities

• Develop go-to-market strategies for new End User Computing products.
• Apply change methodologies to support user adoption.
• Collect end-user feedback for service improvements.
• Build dashboards to track adoption and service performance.

Skills

Change frameworks (ADKAR, Prosci)

Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook)

Creating structured documentation

Tools

Power BI

Job description

A leading insurance company in Northern Ireland is seeking a Service Analyst to enhance technology experiences for employees. The role involves developing go-to-market strategies, implementing change management processes, and improving service delivery. Ideal candidates will have 2 years' experience with change frameworks and Microsoft 365 tools, and must excel in documentation and feedback analysis. The company offers a generous benefits package and a flexible, people-first culture.