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Entry Level jobs in United States
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Lathe & Press Operator (CAF UK, Overhaul facility, Manchester)
Cafmobility
Manchester
On-site
GBP 25,000 - 35,000
26 days ago
Electrical and Facilities Engineer
Pharmaron Beijing Co. Ltd.
Rushden
On-site
GBP 25,000 - 35,000
26 days ago
Discover more opportunities than anywhere else. Find more jobs nowHardware Design Engineer – 19 inch Racks & Associated Equipment
Expleo Group
Barnstaple
Hybrid
GBP 40,000 - 55,000
26 days ago
Connect with headhunters to apply for similar jobsCarer Focused Admin
Coventry and Warwickshire Partnership
Nuneaton
Hybrid
GBP 20,000 - 25,000
26 days ago
Private Psychology Tutor – Flexible Hours (UK & Online)
Findtutors
United Kingdom
Hybrid
GBP 10,000 - 40,000
26 days ago
Key Account Service Manager
Linde Material Handling
United Kingdom
On-site
GBP 40,000 - 55,000
26 days ago
One Stop - Customer Service Assistant
One Stop Stores Ltd
United Kingdom
On-site
GBP 18,000 - 22,000
26 days ago
Helpdesk Operative
CBRE
Leeds
On-site
GBP 20,000 - 25,000
Full time
26 days ago
Job summary
A leading real estate services firm in Leeds is seeking a Helpdesk Operative for full-time support in information technology. The role involves processing customer requests, providing administrative support to the team, and ensuring task completion. Ideal for entry-level candidates with a focus on customer service. Join a dynamic team to help deliver operational objectives.
Responsibilities
- Receive and process customer requests via telephone/email.
- Log relevant information into the database for task allocation.
- Provide administrative support to the team for effective customer service.
- Review logged calls to monitor completion times and provide feedback.
- Follow logging procedures and be a focal point for calls.
- Pass on instructions to staff and record actions in response to requests.
- Ensure completion of standard tasks and support operational objectives.
- Manage various tasks and plan accordingly within short-term parameters.
- Make decisions within set parameters using specialist experience.
Job description
Helpdesk Operative - Leeds
Leeds, England, United Kingdom of Great Britain and Northern Ireland
Responsibilities
- Receive and process customer telephone/email requests to ensure timely and effective completion of work, in accordance with the service level specification.
- Ensure that relevant information is logged into the database to enable accurate transfer of information for the allocation of work to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call.
- Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls) to maximise time and ensure a good responsive to customer service.
- Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request.
- Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding.
- Follow the logging procedures for the whole unit and be the focal point for all calls.
- Responsible for passing on instructions to staff, recording such action in response to calls, requests etc., to enable the contract to fulfil its performance targets.
- Accountable for the completion of standard or non-standard tasks within own area.
- Acts as part of a team to deliver activities which support operational objectives.
- Manages a variety of tasks and is able to plan accordingly within the short-term.
- Makes decisions within parameters set by manager, using job/specialist experience.
- May be subject to regular local supervision of progress against results and escalates issues when required.
- Interacts with stakeholders around specific work efforts and deliverables.
- Supports delivery of Health and Safety policy and standards.
- Supervises the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility.
- Identifies ways to reduce cost.
- Work within a given budget, usually without authorised spend of their own.
- May assist less experienced staff.
Seniority Level
- Entry level
Employment Type
- Full-time
Job Function
- Information Technology
Service line: None
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.