One Stop - Customer Service Assistant

One Stop Stores Ltd; United Kingdom; On-site; GBP 18,000 - 22,000; Full time

Job summary

A prominent retail chain in the United Kingdom seeks a Customer Service Assistant to provide excellent service while working in various areas of the store. This full-time role offers an entry-level opportunity in a dynamic and friendly environment, facilitating interactions that enhance customer experience and support store operations.

Qualifications

• Passion for customer service and ability to engage with customers.
• Willingness to participate in community and charity events.
• Ability to follow safety policies and training.

Responsibilities

• Provide excellent customer service to all shoppers.
• Assist in various areas of the store, including checkout and stock.
• Support store safety and follow security procedures.
• Potentially run shifts in absence of management.

Skills

Excellent customer service

Ability to work in a fast-paced environment

Knowledge of store policies

Team player

Job description

Customer Service Assistant – One Stop Stores Ltd

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. This role involves working in a fast‑paced retail environment where no day is the same, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

About the role

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on‑the‑job coaching and feedback. With your guidance, the store will remain a safe place to work and shop.

Responsibilities

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store—including online, tills, replenishment, vending and stock routines—to ensure tasks are completed to meet the needs of our customers.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about the store’s performance, understand my role, and what we need to do together to deliver profit.
• I live the values, making everyone feel welcome and always follow the policies.
• I ensure I clock in and out at the start and end of my shift to ensure accurate pay.
• I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the Think 25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner, keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all training to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. Therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role; if the checks fail, we will be forced to withdraw the offer.

Benefits

One Stop is committed to making everyday life easier for our customers. With a strong local presence, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues, and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

Life looks different for everyone, so at One Stop we welcome conversations about flexible working. Whether you’re starting your career, balancing family responsibilities, or approaching retirement, let us know how we can support you.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers, reflected in a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.

Diversity & Inclusion at One Stop

Everyone is welcome. We celebrate diverse backgrounds and perspectives, treating everyone fairly and with respect. As a Disability Confident Leader (Level 3), we commit to an accessible recruitment process, offering reasonable adjustments. Our six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women—foster a safe, supportive environment.

Community Involvement

We support local charities and groups, partnering with national organisations. Over the past decade we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio. Whether it’s climbing mountains, running marathons, or organising a local raffle, our colleagues go the extra mile to support the causes they care about.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industry

Retail

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