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Strategic IT Change Leader
Job summary
A global technology solutions provider is seeking an experienced Change Manager to oversee the Change Management process. This role involves managing IT changes effectively, ensuring compliance, and leading stakeholders through transformation alongside continuous improvement initiatives. Ideal candidates will have ITIL certification, experience in IT Operations, and strong communication skills. Join a company committed to diversity and employee wellbeing.
Benefits
Qualifications
- Proven experience in IT Operations or Service Support roles.
- Strong working knowledge of ITIL v4 frameworks.
- Experience managing SLAs and KPIs.
- Ability to remain calm and decisive under pressure.
- Hands-on experience with ITSM platforms.
Responsibilities
- Own and operate the Change Management process end-to-end.
- Conduct and validate impact and risk assessments.
- Chair and lead weekly Change Advisory Board meetings.
- Manage and mentor the Change Analyst.
- Produce and present critical reports and metrics.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.