IT Support Engineer — Customer-Focused Tech Expert

Hemmersbach GmbH & Co. KG; Chelmsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global IT infrastructure provider is looking for an IT Support Engineer to facilitate the best customer experience. The role requires providing on-site support, troubleshooting technical issues, and documenting solutions. Candidates should have at least 18 months of IT experience and the ability to build relationships with clients. This position is office-based in Feltham, with ad-hoc visits to nearby sites, and involves a commitment to excellent customer service.

Benefits

Buddy program

Internal career development program

Medical cash plan

Onboarding program

Qualifications

• 18 months of IT experience (or equivalent) required.
• Ability to build relationships with clients.
• Experience in OS, Apps and H/W installation and troubleshooting.

Responsibilities

• Provide IT support and enthusiastically assist customers.
• Handle inbound calls and resolve customer queries.
• Document troubleshooting steps in a ticketing system.

Skills

Relationship building

OS, Apps and H/W installation

Troubleshooting skills

Customer service

Job description

A global IT infrastructure provider is looking for an IT Support Engineer to facilitate the best customer experience. The role requires providing on-site support, troubleshooting technical issues, and documenting solutions. Candidates should have at least 18 months of IT experience and the ability to build relationships with clients. This position is office-based in Feltham, with ad-hoc visits to nearby sites, and involves a commitment to excellent customer service.