Lead IT Service & Incident Management - Hybrid (London)

AnaVation LLC; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial technology firm in London is seeking an Incident Management Lead to oversee the incident management lifecycle for technology services. The candidate will manage incidents, coordinate teams, and present performance reports to senior leadership. Strong experience in IT service delivery and incident management tools is required, along with ITIL certification. This role offers flexible working options including hybrid working and the opportunity to work abroad for up to 120 days a year.

Benefits

Hybrid work model

Flexible working arrangements

Opportunity to work abroad

Qualifications

• Experience in incident management in a high-availability environment.
• Experience coordinating major incidents across teams.
• Familiarity with security incident management practices.

Responsibilities

• Manage the incident management lifecycle for technology services.
• Coordinate major incident response and communication.
• Monitor service performance and present reports for continual improvement.

Skills

IT service delivery/operations

Technical incident management

Incident management tooling

Stakeholder management

Analytical and problem-solving skills

Leadership skills

Proactive mindset for improvement

Education

ITIL certification (Foundation, Intermediate, or Expert)

Tools

Jira Service Management

PagerDuty

Splunk

Job description

A financial technology firm in London is seeking an Incident Management Lead to oversee the incident management lifecycle for technology services. The candidate will manage incidents, coordinate teams, and present performance reports to senior leadership. Strong experience in IT service delivery and incident management tools is required, along with ITIL certification. This role offers flexible working options including hybrid working and the opportunity to work abroad for up to 120 days a year.