IT Service Delivery Lead | MSP, Unlimited Holidays & Growth

Mintivo Limited; Chippenham; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading IT service provider in Chippenham is seeking an IT Service Desk Manager to ensure high-quality service delivery. Responsibilities include overseeing operations, managing technical teams, and conducting client reviews. The ideal candidate has proven IT service management experience, strong analytical skills, and holds an ITIL certification. This full-time role offers competitive salary up to £50,000 with benefits including private healthcare and unlimited holiday.

Benefits

Private Healthcare

Unlimited holiday

Performance reviews

Training during working hours

Pension scheme

Employee socials

Qualifications

• Proven experience in IT service management within an MSP or similar environment.
• Strong understanding of ITIL framework (ITIL certification V4 required).
• Ability to manage multiple clients and priorities effectively.

Responsibilities

• Oversee day-to-day service operations ensuring SLAs, KPIs and contractual obligations are met.
• Lead the technical teams for timely resolution of incidents.
• Monitor service performance through KPIs and produce regular reports.

Skills

IT service management

ITIL framework

Communication skills

Analytical skills

Stakeholder management

Education

ITIL certification V4

Experience with ISO 27001 and 9001

Tools

Service management tools

Job description

A leading IT service provider in Chippenham is seeking an IT Service Desk Manager to ensure high-quality service delivery. Responsibilities include overseeing operations, managing technical teams, and conducting client reviews. The ideal candidate has proven IT service management experience, strong analytical skills, and holds an ITIL certification. This full-time role offers competitive salary up to £50,000 with benefits including private healthcare and unlimited holiday.