Customer Service Manager jobs in United Kingdom

By adopting the values of Style & Truth across the whole business - from recruitment to product - we safeguard the long term health of the brand and we create more than just fashion.

A bit about us

Founded in 1970, Jigsaw was the first premium fashion brand on the high street. Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects. But the search for the best in the industry never stops.

As our journey continues, we're looking for a warm, passionate, talented and friendly Part-Time Supervisor to join our team in Marlow. You will be working 28 hours per week.

Here, you’ll learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world. This means putting style before trends and truth before hype.

This is a fabulous opportunity for someone who wants to start or resume a career in fashion – whether you’ve taken a career break, taken time to start or look after your family, or just have an interest in fashion – we want to hear from you!

Similarly, if you have any challenges or need any reasonable adjustments if offered an interview, please let us know and we can make sure the interview is right for you!

• Play an active role in stores sales growth through commercial analysis and KPI analysis
• Inspire the team on how to deliver against store targets and KPIs
• Role model what exceptional customer experience looks like and support the team in achieving these same high standards
• Supporting the manager in ensuring our store and team remains connected to our customers, communities, and through collaboration with our teams
• Support the team in the managers absence
• Key hold in managers absence
• Follow all company health and safety and security guidelines
• Review and action any replenishment needs to ensure best sellers are readily available and the store is presented in line with VM guidelines and commercial best practice.

• A can do attitude, energetic and passionate
• Ability to work effectively as part of a team and on own initiative
• Someone who’s kind, helpful and considerate towards customers and team members
• Passion for styling and willingness to learn about Jigsaw products to pass this onto our customers
• Keen to learn and take on new challenges
• Commercial Awareness and confidence to make suggestions to line manager
• Flexible to meet changing priorities and deadlines

• Fantastic Staff discount schemes – up to 50% (and 70% on 5 items per season)
• Generous seasonal Uniform Allowance
• Access to the Retail Trust, Jigsaws benefits provider, for a whole host of resources, support and discounts

To apply for this exciting opportunity and join our fun and fantastic team, please click on the Apply button and fully complete the application form for our consideration.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnerships or pregnancy and maternity.