Customer Service jobs in United Kingdom

Job Title: Order Book Clerk

Location: Andover, Hampshire

Compensation: £28,018 + Benefits

Role Type: Full time / 12 Month Fixed Term Contract

Role ID: SF70352

Join a team that keeps critical projects moving – become an Order Book Clerk and make a real impact.

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Order Book Clerk at Andover, near Winchester, Hampshire.

As an Order Book Clerk, you’ll play a vital role in ensuring the smooth flow of procurement activities that underpin our defence and engineering projects. This is a fast-paced, detail-driven position where your organisational skills and proactive approach will help maintain efficiency and compliance across critical supply chains.

Day-to-day, you’ll work closely with suppliers and internal teams, making a tangible difference to national security projects while developing your career in a dynamic environment.

• Contacting suppliers via phone and email to confirm and expedite critical or overdue purchase orders
• Completing order book reviews and managing allocated suppliers
• Processing supplier proof of delivery (PODs) promptly to reduce receipt queries
• Resolving invoice queries to comply with prompt payment policies and attending aged debt reviews
• Using data, system capabilities, and best practice processes to maintain accuracy and efficiency

This role is full time, 37 hours per week and is based on site at Andover.

• Previous customer service experience
• Strong IT skills, including Microsoft Office (Excel essential)
• Basic knowledge of procurement and ERP systems
• Experience in a telephone-based role, such as a call centre

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme and shopping savings portal
• Payment of professional fees
• Reservists in the armed forces receive 10 days’ special paid leave
• Holiday Trading – buy or sell up to one working week of annual leave
• ‘Be Kind Day’ – one paid day a year for volunteering
• Flexible working options
• A dynamic working environment

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.