Customer Experience jobs in United Kingdom

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• Permanent - full-time role - 42 hours per week
• Band 10 - £28,138.68 plus a monthly allowance of £198.61
• 42 hours per week – 2 days, 2 nights, (4 days on/4 days off)
• Shifts: 06:30 – 18:30 and 18:30 – 06:30 and some flexi shifts

Every year, London Stansted Airport connects almost 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

We currently have opportunities to join our Soft Services Team in Stansted as a Cleaning Operative. Cleaning Operatives are a critical part of the operation and key to our success. The structure allows internal progression to Senior Cleaner and Supervisor roles. In this role, you will be responsible for ensuring the terminal is clean 24/7 365 days a year whilst Health and Safety Regulations are adhered to.

• Working to ensure we have a clean Airport and that our customers always receive an excellent customer experience,24/7, 365 days a year.
• Successful day to day delivery of cleaning and waste clearance in the allocated area of responsibility.
• Respond positively, politely and promptly to all customers and carry out duties in a professional and courteous manner.
• To ensure COSHH and Health & Safety regulations are adhered to and any incidents are reported in line with procedures.
• Ensure timely fault reporting of any broken equipment.

Knowledge, Experience and Skills

We are looking for team players with an enthusiastic approach, can-do attitude, and a working knowledge of cleaning chemicals and disposal methods. Ideally have previous cleaning experience gained in a similar commercial environment such as, hospitals, hotels, shopping centres, train stations etc. Other skills required include:

• The ability to communicate effectively with individuals including passengers, colleagues and other stakeholders.
• Ability to walk, bend, push, pull and lift repetitively during working hours.
• Ability to work in a team and autonomously.
• Basic level of spoken English required to understand safety instructions and liaise with customers.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity