Customer Experience Leader: Apps Support & RMA

Anthony Best Dynamics Limited.; Bradford-on-Avon; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading engineering firm in Bradford-on-Avon is seeking a Customer Services Manager to enhance post-sales offering for global automotive R&D clients. Responsibilities include team leadership, overseeing applications support, and driving process transformation. The ideal candidate will possess strong customer-focused skills and leadership experience, ensuring outstanding service delivery and customer satisfaction. Competitive salary and benefits offered.

Benefits

Discretionary company bonus scheme

25 days holiday plus bank holidays

Generous company pension contributions

Qualifications

• Strong interpersonal and communication skills.
• Demonstrated customer-centric approach.
• Excellent prioritisation and time management skills.
• Ability to motivate and develop team members.
• Effective problem solver with a proactive mindset.

Responsibilities

• Act as the voice of the customer for performance and service delivery.
• Lead Applications Support and Customer Returns teams.
• Oversee resolving technical issues and training.
• Organise workload for repairs and services.
• Drive adoption of new digital tools and processes.
• Maintain strong customer relationships through site visits.

Skills

Interpersonal skills

Customer-centric approach

Time management

Team motivation

Problem-solving

Job description

A leading engineering firm in Bradford-on-Avon is seeking a Customer Services Manager to enhance post-sales offering for global automotive R&D clients. Responsibilities include team leadership, overseeing applications support, and driving process transformation. The ideal candidate will possess strong customer-focused skills and leadership experience, ensuring outstanding service delivery and customer satisfaction. Competitive salary and benefits offered.