Customer Care Advisor jobs in United Kingdom

Are you passionate about heartfelt gifting and helping customers celebrate life’s special moments?

At Joma Jewellery and Katie Loxton, we’re looking for a Gifting & Sales Advisor who brings energy, care, and storytelling to every interaction. This is a unique opportunity to make a huge impact in our first-ever owned flagship retail storein Milton Keynes Central.

As a true brand ambassador, you’ll create unforgettable experiences by delivering exceptional service and thoughtful recommendations. With a deep understanding of our beautiful collections and bespoke personalisation services, you’ll help customers discover the perfect piece whether it’s a heartfelt gift for someone special or a well-deserved treat just for them.

This is a truly unique role where you’ll be fully trained in our personalisation offerings including monogramming, embroidery, engraving, and fitting personalised charms to bracelets,giving you the skills to add a special touch to our beautiful products.

You’ll also play a key role in shaping a warm, welcoming store atmosphere by taking pride in every detail, championing our bespoke offering, and becoming a confident personalisation specialist.

If you’re obsessed with all things accessories and jewellery, friendly, passionate, and enjoys providing an excellent customer experience, we’d love to hear from you!

Overtime available over peak periods as per business needs.

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.

• Delivers an exceptional, friendly, and heartfelt customer experience at all times.

• Builds genuine connections with customers, understanding their gifting needs and offering personalised recommendations.

• Shares product stories with confidence, highlighting unique materials, messages, or collection inspirations.

• Provides clear guidance on personalisation options, pricing, and turnaround time.

• Handles customer queries and transactions with professionalism and care.

• Ensures every customer interaction feels memorable and brand‑led.

• Acts as a personalisation specialist, confidently operating personalisation equipment and ensuring a high‑quality finish.

• Guides customers through bespoke gifting offerings and experiences.

• Ensures the personalisation area is clean, well‑stocked, and compliant with safety procedures.

• Follows all training and operational guidelines to operate the personalisation machinery safely and efficiently.

• Suggests meaningful add‑ons and upsell opportunities to enhance each gift.

• Maintains strong knowledge of current collections, bestsellers, and seasonal product launches.

• Uses storytelling to communicate product USPs and help customers make confident gifting choices.

• Proactively suggests additional items to complete a gift or enhance the customer’s experience.

• Keeps the shop floor, till area, and personalisation station tidy, presentable, and fully stocked at all times.

• Supports daily replenishment and stockroom organisation where needed.

• Follows display guidelines to showcase product effectively.

• Works collaboratively with team members to ensure smooth operations and a positive team culture.

• Previous experience in retail.

• A passion for delivering outstanding customer service with energy and empathy.

• Confidence in speaking to customers, sharing stories, and offering tailored advice.

• Interest in fashion, accessories, jewellery, or gifting.

• Ability to operate simple machinery or follow hands‑on processes (full training will be provided).

• Strong attention to detail and pride in quality presentation of products.

• Positive, team‑oriented attitude and a flexible approach to shifts, weekend work, bank holidays and peak trading periods such as Christmas.

• An hourly rate of £12.25.

• 25 days holiday rising to 27 with length of service, plus bank holiday.

• Abroad benefit package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal.

• Opportunities to make an impact as well as learn and develop further.

• An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal.

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.