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Senior CX Account Director — Hybrid, Healthcare
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Senior CX Account Director — Hybrid, Healthcare
Job summary
A leading global advertising agency seeks a Senior Account Director to build effective client partnerships and lead an inspiring team in delivering high-impact healthcare communications. You will ensure strategic initiatives align with client needs while managing financial health. Ideal candidates have over 7 years in CX and client services, with budget management experience and familiarity with Generative AI tools. This role is based in Manchester with a hybrid work model, offering competitive benefits including 28 days annual leave and extensive L&D support.
Benefits
Qualifications
- 7+ years experience in a similar role across CX and client services.
- Experience managing large budgets, up to 5 million.
- Familiarity with Generative AI tools and certifications is an advantage.
Responsibilities
- Establish and lead effective partnerships with clients.
- Shape strategy and ensure compliance in campaigns.
- Proactively improve team processes and service delivery.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.